Zillow is an MLS Aggregator that allows buyers and sellers to list homes and find out what local homes are available for sale. Zillow aggregates home listing data from thousands of private MLS databases across the United States.
By making this otherwise unavailable information to consumers, Zillow creates a positive value-added experience with local results for the majority of available listings.
Zillow generates revenue with ads using Zillow Group’s Premier Agent and Premier Broker programs.
Zillow does not offer paid services to consumers directly, instead, the portal generates revenue with ads and referral fees from real estate brokers.
This review is focused on Zillow as an MLS aggregator, separate from the referral fee network (Zillow Premier Broker) and (Zillow Instant Offers). Two separate reviews are assigned to Zillow Premier Broker and Zillow Instant Offers programs. As an MLS aggregator, Zillow benefits real estate consumers with highly accurate MLS data and home value estimates.
Today, most consumers ready to buy or sell real estate begin their search on the Internet. This is a logical first step that can help identify similar properties, pricing budget to help make the correct decision about buying or selling real estate. Zillow is one of the main and most well-known sources of such information. Zillow analyzes property values, aggregates data and displays results that make sense to seasoned real estate professionals as well as newbie home buyers and sellers.
Undeniably, Zillow, has a great wealth of aggregate MLS property information, an easy-to-use interface, valuable neighborhood information, excellent user reviews and a wide array of real estate-related services, articles, and forums. Zillow is one of the top real estate platforms in the United States and will likely remain there with acquisitions of Trulia.com, Streeteasy.com, and RealEstate.com “mirror” platforms. The chances are that a consumer either buying or selling a home uses Zillow platform or one of its affiliates as part of their real estate transaction experience.
Zillow is technically free, but Zillow is funded with advertising and referral fees. Zillow advertising costs vary by ZIP code, cost per impression and Premier Broker referral fees are currently hidden from consumers. Agents that sign-up for their Premier Agent program "get in front of buyers and sellers in the largest online real estate network."
This fact ultimately means that real estate agent recommendations provided to real estate consumers by Zillow are biased. Those agents that pay Zillow for Premier Agent accounts consistently show up first in their search results without a clear indication of Premier status. Thus, an agency at the top may or may not be the best choice, yet Zillow implies to its users that it is.
As of 2019, Zillow has further turned to “broker mentality” against consumers with an introduction of Zillow Premier Broker and Zillow Instant Offers programs. Both of these programs effectively take Zillow into a middle-man real estate broker category, and away from an independent portal. Zillow had designed these programs to “trade consumers as leads” and push buyers and sellers onto a select group of real estate agents in exchange for hidden referral fees.
Unlike the Premier Agent program, where agents simply pay for ads, Premier Broker is a pay-for-play lead generator pipeline that qualifies consumers as a service.
This literally means that Zillow qualifies consumers into a commodity where agents buy that commodity; Zillow calls this a “flexible” payment option. Zillow CEO states that “it simplifies selling process because it de-risks the purchase decision for advertisers.” There is no upfront fee to brokers when they receive consumers info as validated leads, so there is no risk to the broker if they quote a consumer a "standard" commission – if the broker doesn’t get the business, they move on to the next validated lead with their overpriced commission offerings.
Like any other limited agent referral network of agents who are willing to pay “industry standard performance advertising expense” the only job for Zillow here is to push a few agents onto consumers en masse. With even a small percent success rate, each time Zillow converts consumers into leads, it receives thousands or tens of thousands in referral fees, typically set at 25%-40% of the commission. This business model is called reverse competition, where Zillow still refuses to acknowledge the exact amount in referral fees it receives from this new program.
The only way real estate agents are able to pay 25%-40% of their commission to Zillow is to either reduce service or jack up the price. Consumers should be careful not to provide their complete information to Zillow including name, email and a phone number in order to avoid being "sold as leads" to random real estate brokers.
Reali is a California-based savings broker, offers consumers listing savings and buyer’s refunds in select areas across Northern and Southern California.
Reali offers flat fee listing at $950 for homes up to $250,000, $4,950 for homes up to $750,000, and $9,950 for homes priced over $750,000. Buyers receive a 100% refund of the Buyer’s Agent Commission (2.5%-3%) at the close of sale, minus a fee set at $950 for homes up to $250,000, $4,950 for homes up to $750,000, and $9,950 for homes priced over $750,000.
When Reali is unable or unwilling to provide services to buyers or sellers, it allocates consumers using a referral fee network called Radius Agent in exchange for a 30% referral fees.
Reali is a consumer-focused real estate agent that successfully represents consumers across California and offers sizeable savings.
Reali pricing structure closely resembles a listing rate set at 1% of a home sale or a refund set at 67% for buyers; it is highly transparent.
Reali Agents are salaried client-service focused employees measured by customer satisfaction who are not motivated by commissions. Reali is a technology-driven agent that offers customers tools and data to drive an efficient real estate transaction process.
Reali service includes posting home on the MLS and MLS Aggregator services, professional photos and 3D images in addition to all typical services offered by a traditional real estate agent. Reali gives sellers access to a well-designed dashboard with great communication features.
For Buyers, Reali offers real-time listing notifications, on-demand home tours and a client web portal for monitoring the purchase process - making it easier to find and buy homes. Overall Reali offers an excellent proposition to Buyers and Sellers alike.
In 2019 Reali has entered into a market allocation agreement with Radius Agent to farm out clients Reali is unable to serve in exchange for referral fees to random real estate agents. Reali declined to comment on our request for details, but generally, the Radius Agent platform allows brokers to trade consumers’ information with other brokers in exchange for 30% in referral fees.
Radius Agent keeps a portion of the fee and Reali receives the rest. Consumer brokering is an act of selling information of potential home buyers and home sellers (paid referrals) between real estate brokers, in exchange for a cut of a broker’s commission.
Brokers on each side of the adopted scheme, cause direct damage to the real estate representation market with reverse competition, hidden referral fees, limited choices to consumers, unnecessary high commissions, and client confusion. Since these random referred brokers are not employed by Reali, they cannot offer consumers the same rates and benefits as Reali, in fact, Reali can never dictate any terms of such agreements.
Farming out leads with Radius Agent to random brokers is a pay-to-play scheme that serves no benefit to consumers. Consumers are highly likely to overpay for listing commissions and receive little or no refund when their information is traded as a commodity with use of the Radius Agent network. The added junk fee makes it impossible for agents to offer consumers competitive market rates.