Review for Redfin

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Reviews for Redfin, a multi-state real estate broker and an agent referral network that offers consumers listing savings and buyer’s refunds.
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Buying and Selling with Redfin

A multi-state broker, a full-service company rebates buyer's part of the commission it receives, where allowed, and provides listing savings to sellers. In some cases, this company acts as an Internet referral fee network where it is unable to provide real estate services.

Redfin Pricing

Redfin offers listing savings to sellers (1% to 1.5% listing fee) and commission refunds to buyers where allowed by State law (21% rebate approximate.). Redfin works with about 3,100 Partner Agents in regions where it has no direct representation in exchange for a 30% referral fees.

Listing Services

  • MLS Listing
  • Zillow, Trulia, etc. Listing
  • Accept and Deliver All Offers and Counteroffers
  • Hold Open Houses
  • Professional Photography
  • Professional Floor Plans
  • Yard Signage Installation
  • Spare Key Lock-box Installation
  • Schedule Inspection Services
  • Schedule Private Showings
  • Closing Duties
  • Home Cleaning (Optional)
  • Home Painting (Optional)
  • Home Staging (Optional)
  • Landscaping (Optional)

Buyer's Agent Services

  • Find the Property
  • Accept and Deliver All Offers and Counteroffers
  • Recommend Other Professionals
  • Attend Inspection Services
  • Schedule Private Showings
  • Negotiate Needed Repairs
  • Closing Duties

Redfin Editor's Review:

Last updated: 25 April 2021
First published: 17 February 2019

Redfin is one of the largest real estate agents in the United States that offers service of a traditional agent with a competitive commission. It is important to separate Redfin services into three distinct categories: a real estate agent, a referral network and a direct cash buyer.

This review is focused on its operations as a real estate agent and a referral network. RedfinNow is further segregated into its own category because it operates as an investor and not a professional agent service model built to represent consumers.

Redfin went public in 2017 with an IPO that has raised $138 million and have thus saved consumers millions in commissions over typical rates offered by traditional real estate brokers. However, Redfin’s operations as a referral network result in an inefficiency known as reverse competition and possible price fixing. Such practice may result in lower quality of service and higher commissions due to added fees.

Agent Listings
Redfin Agents are salaried employees who are also paid bonuses based on client feedback and are not motivated by commissions. Redfin Agent Listing includes posting home on the MLS and MLS Aggregator services, professional photos, 3D tour and all typical services offered by a traditional real estate agent. Redfin gives sellers access to a well-designed dashboard to track buyers viewing your home and other communication features.

Redfin Partner Program
Redfin partner agents
Credit: Redfin Partner Referral Program via Redfin Partner Agents

Where Redfin cannot directly serve consumers, the company relies on a referral network of approximately 3,100 independent agents at other brokerages. Approximately 40% of all real estate transactions originated by Redfin are executed by this referral network.

Referral agents pay 30% of their commission back to Redfin when they close a transaction. Once Redfin refers a customer to a Partner Agent, that agent, not Redfin, represents the customer from the initial meeting through closing. In the past, Redfin had actively dictated that Partner Agent commission listing rates are set at 1.5%, or that Partner Agents issue rebates set at 15% to buyers (15% went to Redfin as a kickback.) Redfin has since revised this policy because it violates antitrust law.

In the United States, all independent brokerage fees are always negotiable and each real estate agent establishes its own policy for a fee structure, amount of commissions, and the sharing of any listing commissions.

Price fixing is prohibited by antitrust legislation. To fix, control, recommend, suggest or maintain commission rates or fees for other agents' services is an improper practice. Redfin Corporation has recently stopped such blatant price fixing strategy, where a statement on the company’s website now reads: "Since Partner Agents aren't employed by Redfin, we can't guarantee our 1%–1.5% listing fee or offer a Redfin Refund for customers who work with a Partner Agent." This statement means not only that Redfin "can't guarantee" these savings, but also that consumers shouldn't expect to receive savings from a Partner Agent.

Redfin still heavily engages in market-allocation and consumer brokering practices in their efforts to earn referral fees, instead of actually providing representation services. In 2019 Redfin has made a massive move by allowing with RE/MAX brokerage to participate as Partner Agents, where consumers are "sold as leads" to RE/MAX brokers for 25% cut of their commission.

Consumers a highly likely to overpay for listing commissions and receive little or no refund using Redfin Partner Program, when buying or selling a home, because the added 30% referral fee makes it impossible for Partner Agents to negotiate a fair market rate.

By utilizing Partner Agents, consumers are not just getting nothing, but are being subjected to thousands and sometimes tens of thousands in useless fees paid for the privilege of getting connected to a random agent.

Redfin Partner Program is one of the worst consumer brokering programs in the market because it implies that consumers will get a lower listing rate, or a refund from the Partner Agent shown on the Redfin website, but due to price fixing antitrust law this is not true.

By negotiating with an agent directly, or using HomeOpenly Open Marketplace, consumers are able to receive such savings, because HomeOpenly has a 0% referral fees structure and we are legally able to advertise rates for thousands of independent agents who offer all sorts of independently set savings – refunds, listing rates, or flat fees.

In fact, any real estate agent who uses Redfin Partner Program is able to freely advertise their services, refunds and/or listing rates on HomeOpenly and bypass excessive referral fees set by Redfin, saving consumers 30% in referral fees. Consumers should absolutely avoid using Redfin Partner Program agents.

Concierge Service
In November 2017 Redfin has launched a program called Concierge Service in select areas that offer home sellers added benefits of coordinating, supervising and paying for services such as deep cleaning, painting, staging, and landscaping in exchange for a 2% listing fee.

FAQ for Redfin

What is Redfin?

Redfin is a highly competitive real estate agent with offices in major metro areas across the United States. Redfin rebates home buyers part of the commission it receives, where allowed, and provides listing savings to home sellers.

Where Redfin cannot directly serve consumers, the company relies on a referral network of approximately 3,100 independent agents at other brokerages. Approximately 40% of all real estate transactions originated by Redfin are executed by this referral network.

Is Redfin legitimate?

Yes and No. Redfin is a legitimate real estate agent that offers savings to consumers. However, when working with Partner Agents, consumers are subjected to thousands and sometimes tens of thousands in referral fees paid for the privilege of getting connected to a random agent.

The added 30% referral fee makes it impossible for Partner Agents to negotiate a fair market rate. Redfin Partner Program utilizes blanket referral agreements with independent Partner Agents in a possible violation of the Sherman Act and RESPA.

What are the alternatives to Redfin?

Redfin directly competes with legitimate buyer’s agents and several broker-to-broker blanket referral fee schemes, including Open Listings, Opendoor Brokerage, REX Real Estate,, OJO Labs, Xome, effectiveagents, LemonBrew, Nobul, topagentsranked, Clever Real Estate, myagentfinder, UpNest, and others.

It is important to remember that Redfin systematically refers customers to Partner Agents and heavily profits from broker-to-broker collusion. More than 40% of all transactions originated by Redfin are 'farmed out' to Redfin Partner Agents who all work for competing brokerages.

What are the pros and cons of Redfin?

Pros: when working with a Redfin agent (and not a Redfin Partner Agent,) a homebuyer can negotiate a legitimate refund from the buyer's agent's commission and a home seller can save on home listing fees.

Cons: there is one main disadvantage to Redfin. When working with a Redfin Partner Agent, consumers are hiring two brokers for the work of one. Redfin takes a hidden 30% referral fee while Redfin's Partner Agents willingly participate with Redfin in a broker-to-broker blanket agreement referral scheme.

Summary: Redfin offers legitimate buyer's refunds and listing savings to consumers. However, Redfin cannot legally organize competing brokers into a Partner Program because blanket referral agreements, price fixing, consumer allocation, and market allocation between licensed real estate brokers in the United States are prohibited.

Where does Redfin operate?

Redfin currently operates in select areas across Atlanta, Austin, Baltimore, Boston, Chicago, Dallas, Denver, Indianapolis, Las Vegas, Los Angeles, Orange County, Phoenix, Portland, Sacramento, San Diego, San Francisco, Seattle, St. Louis, Richmond, Washington, D.C., Philadelphia, Pittsburgh, Cleveland, and New Jersey..

Contact Redfin:

1099 Stewart St, Suite 600
Seattle, WA 98101 US
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